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B2B FAQ: roles, seats, credits, and visibility | gotoMedics

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B2B FAQ: roles, seats, credits, and visibility

Quick answers for common organization questions from admins, tutors, and students.

1 min read

Who can manage seats and billing?

organization owner and organization admin.

Why can student invites fail suddenly?

Pending student invites also reserve seats, not just active students.

Who allocates credits in organizations?

Admins allocate credits from the organization pool to students.

Why can learners not see content?

Both module and station must be Published.

Can tutors do everything admins do?

No. Tutors have teaching-focused access; billing and some operations stay with owner/admin.

What should we send support for faster help?

Page URL, role, org name, exact error text, and approximate time.

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