B2B FAQ: roles, seats, credits, and visibility

Who can manage seats and billing?

• ORG_OWNER and ORG_ADMIN.

Why can student invites fail suddenly?

• Pending student invites also reserve seats, not just active students.

Who allocates credits in organizations?

• Admins allocate credits from the organization pool to students.

Why can learners not see content?

• Both module and station must be Published.

Can tutors do everything admins do?

• No. Tutors have teaching-focused access; billing and some operations stay with owner/admin.

What should we send support for faster help?

• Page URL, role, org name, exact error text, and approximate time.