Rapport and empathy
Open the conversation clearly and respond to patient concerns.
Communication Tips
Clinical communication tips.
Practical tips for rapport, empathy, escalation, handover, summaries and safety-netting.
Practice record
Learning workspace
Feedback ready
Tip reviewedRecorded
Station selectedRecorded
Practice completedRecorded
Feedback summary reviewedRecorded
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Why it matters
Small communication choices can change the whole conversation.
These resources help individuals and professionals practise clearer, calmer patient-centred conversations.
Related next steps
What this page covers
Focused guidance for the next practice step.
Escalation and handover
Practise when to clarify, escalate and hand over safely.
Safety-netting
Close with clear next steps, warning signs and checking understanding.
Readiness progress
Tips connected to practice
Use communication tips alongside voice-station practice and feedback rather than as a substitute for supervision.
Tip reviewed
Station selected
Practice completed
Feedback summary reviewed
Next attempt planned
Turn tips into practice.
Start a voice station and apply one communication skill at a time.